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    Limited Warranty Disclaimer 

    Thank you for your interest in the products and services of Judy’s Appliance Outlet. This Limited Warranty Applies to physical goods, and only for physical goods, purchased from Judy’s Appliance Outlet.

    What does the warranty cover?

    This guarantee covers costs related to PARTS & LABOR for a period of (6) Months from the date of purchase, with a 1-year warranty upgrade also available. If your product requires service, JUDY'S APPLIANCE OUTLET, at its sole discretion, will repair or replace the covered product using new or refurbished parts. Replacement of the product constitutes the full limit of liability. This warranty is valid only for products used for their designed purpose within the United States and JUDY'S APPLIANCE OUTLET service range. Replacement products or parts are warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

    Service Call Fee

    ALL service requests after (30) days of purchase are subject to a service call fee of $59.00 each time the service is rendered. If a customer holds an upgraded 1-year warranty, the service call fee is $95.00. If an issue related to the original, previously repaired component persists within 14 days of service, we will return at no charge to address that specific repair, provided the issue is verified as related to our prior work.

    What is excluded from coverage?

      • Cosmetic & Accessory Items: Shelves, door bins, drawers, doors, paint, handles, light bulbs, batteries, air/water filters, and other accessories.

      • Food Loss: Judy’s Appliance Outlet is not responsible for rotten or spoiled food due to appliance failure. No refunds will be issued for food loss.

      • Environmental & Usage Factors: Damage from pest infestations (insects, rodents), disasters (fire, flood, lightning), power surges, or commercial/multi-family use.

      • Installation & Service: Issues resulting from improper installation, plumbing/electrical code violations, or service/alterations performed by anyone other than an authorized Judy’s Appliance Outlet representative. This includes connections made by unlicensed persons for electric or gas appliances.

      • Misuse: Damage resulting from misuse, abuse, neglect, or irresponsible use.

      • Administrative Fees: In-home instruction on product use and returned check fees are not covered.

      • Routine Maintenance: Issues caused by failure to perform basic, recommended maintenance (e.g., cleaning condenser coils, cleaning dryer vents, or replacing water filters).

      • Normal Wear and Tear: Gradual deterioration of components that happens naturally over time through regular use, which is distinct from an actual appliance failure or defect.

      • Unauthorized Modifications: Any repairs, alterations, or modifications made to the appliance by anyone other than an authorized technician.

      • Non-Residential Use: The warranty is void if the appliance is used in a rental property or by a third party.

    Limit of Liability: Judy’s Appliance Outlet shall not be responsible for any damage caused by appliance failure, including but not limited to fire, flooding, personal injury, death, or damage to personal or real property.

    To receive service, you must retain your original Bill of Sale (Invoice) or proof of purchase. No warranty extensions are granted for replacement parts.

    What do you have to do?

    To obtain warranty service, you must first contact the store and provide the following information:

    • Your full name, address, and contact details.

    • The date of purchase and a copy of the original purchase receipt.

    • The model and serial number of the unit.

    • A detailed description of the issue.

    We’ll then assign you a 2 hour time window for one of our technicians to go to your residence to diagnose and/or fix your appliance. If needed, please promptly provide photo or video capture of the issue/s with your unit. Plan to be present during the agreed-upon time window. If you need to cancel or reschedule an appointment, we require notice by 5:00 pm the day before your scheduled appointment. This does not include Sundays or holidays. If we arrive at the home and we are not able to complete the scheduled appointment due to the inability to communicate with you or gain access to the home, you will be charged another service fee of $79.00 to reschedule.

    ADDRESS:1944 Mcgilchrist SE Salem, OR 97302

    STORE NUMBER: (503)-339-7265

    Return Policy

    All sales are final. We do not offer money back or refunds. If a loaner appliance is issued, it must be returned in the same condition as received; the customer is liable for any damages to loaner equipment. Items are subject to a $75 restocking fee if an exchange or return is authorized.

    Delivery & Transport

    Judy’s Appliance Outlet does not perform installations or enter the home during delivery. If you choose to transport items yourself, you are responsible for securing them properly. Judy’s Appliance Outlet is not liable for damage to the appliance or your property resulting from improper transport, and we cannot issue an exchange or refund for items damaged during customer transport.

    Pick up instructions: 

    1. Pick your appliance Mon-Fri 12pm-6pm, Sun 12pm-5pm

    2. Please call 30 minutes ahead of time with your estimated time of arrival.

    3. Please strap secure your appliance with straps.


    Thank you for shopping with us,