FAQs
How Can We Help?
Find quick answers about shopping at Judy's Appliance Outlet, curbside delivery, appliance haul-away, warranties, repairs, financing and store pickup.
Still need help? Call (503) 339-7265 or email sales@judys.store.
Delivery, Pickup and Haul-Away
Is appliance delivery available?
Yes. Judy's offers curbside appliance delivery. Add an appliance to your cart and enter the delivery address at checkout to see the delivery price for that location.
Where does Judy's deliver?
Judy's serves Salem, the Willamette Valley, the Portland metro area, Vancouver and Clark County, Oregon Coast communities, Bend, Redmond and surrounding Central Oregon communities. See our delivery areas for regional details.
What does curbside delivery mean?
Delivery is curbside only. Our delivery team does not enter the home or connect and install the appliance. Please review your order details and prepare for the appliance at delivery.
Can I add appliance haul-away?
Yes. Appliance haul-away is available as a separate, optional add-on. Select it during checkout when you want an existing appliance removed.
Will Judy's install my appliance?
No. Judy's does not provide appliance installation or enter the home during curbside delivery.
Can I pick up my appliance at the store?
Store pickup is available from our Salem location. Follow the pickup instructions provided with your order, call ahead before traveling and bring suitable straps to secure the appliance during transport.
Shopping and Inventory
What types of appliances does Judy's sell?
Our changing inventory can include refrigerators, washers, dryers, laundry sets, ranges, wall ovens, dishwashers, freezers and other home appliances. Browse current inventory to see what is available now.
Does Judy's sell new and used appliances?
Yes. Inventory may include new, scratch-and-dent, open-box and used appliances. The condition and available product details are shown on each individual listing.
How quickly does inventory change?
Inventory changes frequently, and many appliances are one-of-a-kind listings. If you see a product that fits your needs, order it online or call the store to confirm that it is still available.
Can Judy's help me find a matching appliance?
If you need a companion piece, such as a dryer that matches an available washer, contact our sales team. We can check current inventory and explain any available options.
What should I check before ordering?
Review the listed measurements, fuel or power requirements, appliance type, door clearance and warranty information. Measure your intended space and the route the appliance must travel before purchasing.
Warranty and Appliance Repair
Do Judy's appliances include a warranty?
Warranty coverage varies by appliance and is shown with the product listing. Review our complete warranty information for coverage terms, exclusions, service fees and claim instructions.
Are extended warranties available?
Extended protection may be available on qualifying appliances. Available coverage is shown with the product or can be explained by our sales team before purchase.
Does Judy's provide appliance repair?
Yes. Judy's provides repair service for many major home appliances and brands. Visit our appliance repair page to request service.
Pricing, Financing and Policies
Is financing available?
Yes. Financing options are available for qualifying customers. Ask our sales team about current options and eligibility.
Are appliance prices negotiable?
No. Appliances are priced according to factors such as condition, market value and time in inventory.
Does Judy's offer price matching?
Judy's offers price matching on qualifying identical, in-stock items advertised by a local retail competitor. Exclusions include bonus or free offers, rebates, financing offers, clearance or closeout pricing, damaged or display merchandise, service contracts, installation, delivery and assembly services. Our team must verify the competing offer.
What is Judy's return or exchange policy?
Return and exchange eligibility is governed by Judy's current refund policy. Please review it before purchasing. Warranty-service requests are handled separately under the applicable warranty terms.
Visit or Contact Judy's
Judy's Appliance Outlet
1944 McGilchrist St SE
Salem, OR 97302
Hours: Monday-Friday 10am-6pm · Saturday closed · Sunday 11am-6pm
(503) 339-7265 · sales@judys.store
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