Judy's Appliance Receptionist Terms of Use

Effective date: October 29, 2026

About this service

Judy's Appliance Outlet, LLC ("Judy's") uses a private AI receptionist to answer calls to our appliance service line, collect service-request details, check records, offer appointment times, and, when authorized, send payment links. The receptionist software is for Judy's business use only. Callers do not receive a license to access, copy, or use the underlying software.

AI-assisted calls

The receptionist is an automated system and may misunderstand or make mistakes. It can collect information and help with scheduling, but it cannot make a final repair diagnosis, promise warranty coverage, or change Judy's written warranty terms. Judy's staff may need to review a request. Ask to speak with staff if you need help or believe information is incorrect.

Service appointments

The receptionist may offer available service windows. An appointment is confirmed only after the receptionist states that the booking succeeded. Availability, service area, appliance type, and other service requirements apply. Gas dryers and gas stoves, ranges, ovens or cooktops require staff assistance and are not booked by this receptionist. Other appliances do not require gas/electric confirmation. Appointment availability is not a guarantee of an exact arrival time.

Warranty and diagnostic charges

Warranty eligibility is checked against Judy's QuickBooks records and configured warranty terms. If a sale, item, or warranty term cannot be verified, Judy's staff must review it; the receptionist cannot promise coverage. Current configured diagnostic or trip charges are: $59 for an eligible 6-month warranty diagnostic after the first 30 days; $95 for an eligible 1-year warranty diagnostic after the first 30 days; and no configured trip charge during the first 30 days. A COD diagnostic trip charge is $95, is non-refundable, and is credited if you accept the repair. These charges are presented for confirmation before payment. Judy's written warranty and any service estimate control if they differ from an automated statement.

Judy's requested product and service text messages

When messaging is activated, Judy's Appliance Outlet may text the product links, service details or secure QuickBooks invoice payment link you specifically request. We ask for consent to that purpose and confirm your mobile number before sending. Consent is not a condition of purchase; you can receive help without opting in. This program does not enroll you in recurring promotional messages. Message frequency varies by your requests, generally one product-link message per call, plus any separately requested service messages. Message and data rates may apply.

Reply STOP to opt out. Reply HELP for help, call (503) 339-7265, or email sales@judys.store. Carriers are not liable for delayed or undelivered messages. See our Privacy Notice.

Any payment is entered on the payment provider's secure page. Do not provide card numbers or security codes to the receptionist. Product links do not reserve inventory; availability can change.

Your information

Information you provide may be used to handle your call, check customer or warranty records, create or update a customer record, arrange service, and process an invoice. See the Judy's Appliance Receptionist Privacy Notice for details about information handling and service providers.

Safety and appropriate use

Do not rely on the receptionist for emergency instructions or to assess an immediate hazard. If an appliance presents an immediate risk, stop using it if safe to do so and contact the appropriate emergency or utility service. Do not use the phone service to threaten, harass, interfere with, or attempt to gain unauthorized access to Judy's systems.

Contact

For questions, corrections, or a request to speak with staff, contact Judy's Appliance Outlet, LLC at sales@judys.store or (503) 339-7265. Mail: 1944 McGilchrist St SE, Salem, OR 97302.

These terms describe use of the AI receptionist and do not replace any separate purchase, repair, estimate, or warranty agreement.

Payment provider: Payment services for QuickBooks invoice payment links are provided by Intuit Payments Inc. Judy’s receptionist does not receive or store payment-card numbers or security codes.